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Beleving op maat
From understanding the customer journey to fostering a customer-centric culture, from personalizing experiences to prioritizing speed and convenience, every step matters in crafting exceptional customer experiences. By harnessing technology, building emotional connections, and continuously measuring and improving, you will be on your way to delivering an exceptional customer experience.
Visually illustrate the current data, processes, needs, and perceptions, providing a holistic view of the current customer experience.
Delivering effective customer service is crucial as 80% of customers value the overall customer experience as highly as the products or services, impacting customer retention. Recognizing and addressing these issues before they escalate can significantly improve customer satisfaction. Analytics, probes, user data analyses, current touchpoints, painpoints, the market, direct competitors, personalization possibilites, current customer service, feedback possibilites. Every touchpiont in which leads and stakeholders usually enters the sales funnel or customer journey.
Customer experience improvement is guided by feedback. Encouraging honest feedback from customers who decide to move on helps identify the reasons behind their decision, offering valuable insights for improvement. Customer-centric businesses benefit from a strategy that aligns business goals with customer needs. Businesses can ensure they are meeting or exceeding industry standards through benchmarking. Important metrics for benchmarking customer experience include customer satisfaction scores, retention rates, and average resolution times.
Early insights from the sales team about customer motivations and relationship stages are crucial for aligning business goals with customer needs. New proposal, creation of flowchart, wireframes. Ask the right questions, in order to test the hypothesis.
Implement testing possibilities on smaller groups and stakeholders. Analyse data and results, optimize and introduce to other stakeholders.
We test new hypothesis into concepts online. Among stakeholders we measure whether the intended objectives are achieved. Monitoring trends in NPS allows companies to examine customer relationships, identifying potential issues such as increases in churn rates. Analysing data results and optimize for deployment.
A working solution, for leads, existing customers and loyalists in wich enhances angagement, retention.
A solid customer data strategy, complemented by the use of real-time data analysis, is crucial to crafting tailored experiences for customers. Monitoring trends in NPS allows companies to examine customer relationships, identifying potential issues such as increases in churn rates. Collecting and acting on customer feedback is vital for continual improvement of the customer experience.
Consistency is the key to a successful customer experience strategy.
De markt en de concurrentie zit niet stil om loyale klanten te krijgen en te behouden. Als media bureau voeren wij gedegen onderzoek uit naar de huidige beleving, de markt en de gebruiksvriendelijkheid van de gebruikte media oplossingen. Om zo een compleet beeld te krijgen en goed te kunnen adviseren. Waar staan we en waar willen we naartoe?
Brand experience
Een unieke beleving geeft een gebruiker of klant een gevoel, een andere keuze. Brand awareness, be one-off. Ga mee met de huidige tech mogelijkheden en win elke dag meer online loyale klanten.
BRAND AWARENESS
CONSUMER NEEDS
GREAT EXPERIENCE
UNIQUE CONTENT
Met onze kennis en ervaring kunnen wij elk bedrijf in elke branche met de juiste focus en manier ondersteunen. Graag horen wij uw nieuwe doelen aan of lossen wij uw bestaande problemen op. Op basis van gedegen onderzoek bekijken wij uw mogelijkheden om uw impact te vergroten.